Support
Need help connecting your watch, syncing your data, or managing your account? You're in the right place. If you can't find your answer below, contact us directly — we read every message.
Connecting your watch
Rurilab imports your completed workouts and wellness data so it can build and adapt your training plan. You connect a data source from inside the app:
- Open the Rurilab app and go to Connect your watch.
- Choose a data source available in your beta build. See the compatibility and development status first.
- For a supported direct provider connection, you'll use secure sign-in (OAuth) to grant access. Rurilab never sees your watch-account password.
- Approve the requested data and check which activities and fields import. Availability depends on your device, provider and beta build.
You can disconnect a provider at any time from the same screen, which stops any further data from being imported.
In development: health-data and GPX / TCX / FIT import paths, plus Suunto and Polar connection flows. End-to-end availability must be confirmed for your beta build. Garmin and COROS direct connections are planned, not advertised as available.
Troubleshooting sync
My activities aren't importing
Make sure the activity has finished syncing to your watch's own app (Garmin Connect, Suunto, Polar Flow, COROS) first, then reopen Rurilab. Check the permissions and supported source in your build. If a session is missing, tell support the device, source and app version; do not send private health records or passwords.
My GPS route or heart rate is missing
On Android, Rurilab needs permission to read exercise routes in Health Connect. Re-check the permissions in the connection screen. If data is still missing, it may not have been recorded on the device for that session.
Connecting a file instead
If your provider offers an export and your build supports it, try a GPX, TCX or FIT file. A GPX route may contain no heart-rate or workout data; an imported file cannot recreate missing measurements.
Your data & privacy
Your data is imported only with your explicit consent, stored in your private account, with service providers processing data where needed to operate the app. See the Privacy Policy for details. To export or permanently delete your data, email jan@rurilab.com from your account address. Full details are in our Privacy Policy.
Partnerships & API
Building something with Rurilab, or a watch brand exploring integration? Reach out at jan@rurilab.com.